Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from JASCESHOP.

Returns
We accept eligible return requests within 30 days of delivery. Items must be unused, unopened, and in their original packaging and condition.

Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if your order arrives damaged, defective, or if you receive the wrong item. Please include your order number and photos of the item and packaging so we can review the issue.

Non-Returnable Items
For health, hygiene, and safety reasons, certain opened or used personal-care, baby, food, and other perishable products cannot be returned unless they arrived damaged, defective, or incorrect.

Refunds
Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Return Shipping
If the return is due to an error by JASCESHOP or an item arriving damaged or defective, we will provide appropriate return instructions. For other approved returns, return shipping costs may be the customer's responsibility.

Contact Us
To request a return or report a problem with an order, please contact us through the Contact page on shopjasce.com and include your order number